{"id":16,"date":"2016-11-15T17:39:56","date_gmt":"2016-11-15T17:39:56","guid":{"rendered":"http:\/\/www.liftingshackles.com\/uk\/?page_id=16"},"modified":"2017-05-26T12:36:36","modified_gmt":"2017-05-26T11:36:36","slug":"returns-refund-policy","status":"publish","type":"page","link":"https:\/\/www.liftingshackles.com\/uk\/returns-refund-policy\/","title":{"rendered":"Returns &amp; Refund Policy"},"content":{"rendered":"<h2>Your Responsibilities<\/h2>\n<ul>\n<li>Petersen Stainless Rigging Limited should be notified of any returns by phone, email or fax prior to them being sent back.<\/li>\n<li>You have a statutory duty to take reasonable care of the goods while in your possession and also to ensure that they are packaged sufficiently to avoid damage in transit.<\/li>\n<li>Returns will only be processed when all relevant details have been received, either by completing a \u2018Returns Form\u2019 (below) or sending the relevant details to us in writing\/email. If we do not receive this information within 30 days of receipt of the returns, the item(s) will be disposed of and no further action will be taken.<\/li>\n<\/ul>\n<h2>Return of Damaged or Defective Goods<\/h2>\n<p>If the goods are delivered to you in a damaged or defective state, upon receipt of the returned item(s) a full investigation will be completed, corrective action will be implemented and a full refund or replacement will be processed. We will not be liable for any costs associated to the return unless they have been agreed in writing in advance.<\/p>\n<h2>Return of Incorrectly Delivered Goods<\/h2>\n<p>In the event that we deliver the wrong item(s) to you, upon receipt of the goods a full investigation will be completed, corrective action will be implemented and a full refund or replacement will be processed. We will not be liable for any costs associated to the return unless they have been agreed in writing in advance.<\/p>\n<h2>Customer error<\/h2>\n<p>Upon receipt of the goods a full investigation will be competed. If it is found that the items are being retuned due to a customer error, a refund may be approved. A handling charge of 20% will be charged.<\/p>\n<h2>Continuous Improvement<\/h2>\n<p>Petersen Stainless Rigging Limited is committed to continuous improvement. Any issues identified from our investigation, appropriate corrective actions will be implemented, where deemed necessary, to improve the quality of our customer service, product and processes.<\/p>\n<h2>Contact Details<\/h2>\n<p>Petersen Stainless Rigging Limited, RETURNS DEPARTMENT, Cowen Road, Blaydon on Tyne, Tyne &amp; Wear, NE21 5TW, UK, +44 (0)191 4140156<br \/>\n<a href=\"mailto:sales@petersen-structural.co.uk\">sales@petersen-structural.co.uk<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Your Responsibilities Petersen Stainless Rigging Limited should be notified of any returns by phone, email or fax prior to them being sent back. You have a statutory duty to take reasonable care of the goods while in your possession and also to ensure that they are packaged sufficiently to avoid damage in transit. Returns will&#8230;  <a class=\"excerpt-read-more\" href=\"https:\/\/www.liftingshackles.com\/uk\/returns-refund-policy\/\" title=\"Read Returns &amp; Refund Policy\">Read more &raquo;<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-16","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Returns &amp; Refund Policy - Lifting Shackles Shop - United Kingdom<\/title>\n<meta name=\"description\" content=\"The Lifting Shackles returns &amp; refund policy contains information about how to return or request a refund for products bought on the site.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.liftingshackles.com\/uk\/returns-refund-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Returns &amp; 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